Refund Policy

At Dragon Goods, your satisfaction is our priority. We strive to ensure every purchase reflects the artistry and heritage of Chinese culture. If our products do not meet your expectations, we offer flexible solutions for returns or exchanges under the following guidelines:

1. Eligibility for Returns & Exchanges

  • Timeframe:

    • General Returns: Items may be returned within 30 days of delivery.

    • Damaged/Defective Items or Incorrect Orders: Report within 7 days of delivery.

  • Condition: Items must be unused, in their original packaging, and with all tags intact.

2. Return Process

  1. Contact Us: Initiate a return by emailing [info@dragon-goods.com] or via live chat. Include your order number, item details, and reason for return.

  2. Authorization: Our team will review your request and provide a Return Authorization (RA) number and instructions.

  3. Ship Back: Securely package the item(s) and ship using one of the options below.

3. Return Shipping Options

  • Self-Arranged Courier: Choose your preferred carrier. You are responsible for shipping costs and tracking.

  • Prepaid Return Label: Request a prepaid label from us. The label cost will be deducted from your refund.

4. Refund Processing

  • Timing: Refunds are processed within 10–21 business days after we receive and inspect the returned item(s).

  • Method: Refunds are issued to your original payment method. Shipping fees (original or return) are non-refundable unless the return is due to our error.

  • Deductions: Prepaid label costs or restocking fees (if applicable) will be subtracted from the refund.

5. Exchanges

  • Exchanges are subject to product availability. Contact us to confirm stock before shipping your return.

  • If the desired item is unavailable, we will issue a refund instead.

6. Damaged, Defective, or Incorrect Items

  • Report Within 7 Days: Contact us immediately with photos/video of the issue.

  • Resolution: We will cover return shipping costs and expedite a replacement, refund, or exchange.

7. Non-Returnable Items

  • Customized, personalized, or perishable items (e.g., wellness elixirs).

  • Items damaged due to misuse or altered after delivery.

8. International Returns

  • Customers are responsible for return shipping costs and any export/customs fees.

  • Declare the package as a “return” to avoid import taxes. Dragon Goods is not liable for return shipments held by customs.