Shipping Policy

Shipping Policy – Dragon Goods

At Dragon Goods, we are committed to delivering your curated cultural treasures swiftly and securely. From checkout to doorstep, we strive to provide a seamless and worry-free shipping experience. Please review our detailed shipping policy below:

1. Shipping Destinations

We proudly offer worldwide shipping, including North America, Europe, Asia, Australia, and most other global regions. Please note that deliveries to remote or less accessible areas (e.g., rural locations or islands) may require additional transit time.

2. Order Processing Time

Orders are processed and prepared for shipment within 2–3 business days after payment confirmation.
You will receive:

  • An order confirmation email immediately after purchase.

  • A shipping notification email with tracking details once your package is dispatched.

3. Delivery Timeframes

Economy Shipping

  • Estimated delivery: 18–30 business days (varies by destination)

  • Free for orders that meet the minimum purchase amount (specified at checkout)

Efficiency Express Shipping

  • Estimated delivery: 12–18 business days

  • Additional fees apply, based on destination and package weight

4. Shipping Fees

Free Shipping

  • Automatically applied to qualifying orders with a minimum purchase amount.

Economy Shipping Rates

  • 0–2.2 lb: $24

  • 2.2–3.3 lb: $32

  • 3.3–4.4 lb: $40

  • 4.4–5.5 lb: 48

  • 5.5–6.6 lb: $56

  • 6.6-7.7 lb: $64

  • 7.7-8.8 lb: $72
  • 8.8-9.9 lb: $80
  • Over 9.9 lb: $88

Efficiency Shipping Rates

  • 0–2.2 lb: $36

  • 2.2–3.3 lb: $48

  • 3.3–4.4 lb: $60

  • 4.4–5.5 lb: $72

  • 5.5-6.6 lb: $84

  • 6.6-7.7 lb: $96
  • 7.7-8.8 lb: $108
  • 8.8-9.9 lb: $120
  • Over 9.9 lb: $132

Shipping fees are calculated automatically at checkout based on the selected method, destination, and product weight.

5. Customs & Import Taxes

Dragon Goods covers all customs duties, import taxes, and related fees.
You will not be charged any additional amounts upon delivery.
All shipments are clearly documented with item descriptions and declared values in compliance with international regulations.

6. Package Tracking

All shipments include a tracking number, provided via email once dispatched.
Track your order in real time through the websites of our logistics partners (e.g., DHL, FedEx, or local postal services).

7. Shipping Delays

While we strive for timely deliveries, occasional delays may occur due to customs processing, weather conditions, public holidays, or courier issues.
If your order exceeds the estimated delivery timeframe, please contact our customer service team for prompt assistance.

8. Damaged, Lost, or Incorrect Orders

  • Damaged Items: Report within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or issue a refund.

  • Lost Packages: If tracking shows no movement or failed delivery, contact us after 30 days for investigation.

  • Incorrect Orders: Report any discrepancies within 48 hours of receipt for immediate resolution.