Shipping Policy

At Dragon Goods, we are dedicated to delivering your curated cultural treasures swiftly and securely, ensuring a seamless experience from checkout to doorstep. Below is our comprehensive shipping policy:

1. Shipping Destinations
We proudly ship worldwide, including North America, Europe, Asia, Australia, and most global regions. Deliveries to remote or less accessible areas (e.g., rural locations, islands) may experience extended transit times.

2. Order Processing Time
All orders are processed and prepared for shipment within 2-3 business days after payment confirmation. You will receive an order confirmation email immediately after purchase, followed by a second email with tracking details once your package is dispatched.

3. Delivery Timeframes

  • Economy Shipping:

    • Estimated delivery: 15–25 business days (varies by destination).

    • Free for orders meeting the minimum purchase amount (specified at checkout).

  • Efficiency Express Shipping:

    • Estimated delivery: 8–15 business days.

    • Additional fees apply, calculated based on destination and package weight.

4. Shipping Fees

  • Free Shipping: Automatically applied to qualifying orders (minimum purchase required).

  • Economy Fees: Calculated by destination and product weight. Displayed during checkout.

  • Express Fees: Upgraded shipping costs vary by region. Select this option at checkout for real-time pricing.

5. Customs & Import Taxes
Dragon Goods handles all customs duties, import taxes, and related fees on your behalf. You will not incur additional charges upon delivery. For transparency, documentation will clearly declare package contents and value to comply with international regulations.

6. Package Tracking
Every order includes a tracking number, emailed upon shipment. Monitor your package’s journey in real-time via our partnered carriers’ websites (e.g., DHL, FedEx, or local postal services).

7. Shipping Delays
While we strive for punctuality, factors beyond our control—such as customs inspections, weather events, holidays, or carrier delays—may occasionally impact delivery times. If your order exceeds the estimated timeframe, contact our customer service team for assistance.

8. Damaged, Lost, or Incorrect Orders

  • Damaged Items: Notify us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or refund.

  • Lost Packages: If tracking indicates a delivery failure or prolonged inactivity, contact us after 30 days for investigation and resolution.

  • Incorrect Orders: Report discrepancies within 48 hours of receipt for prompt correction.