We offer both Economy and Efficiency shipping terms. Economy shipping typically takes 15-25 business days, while Efficiency shipping takes 8-15 business days.

Once your order is shipped, we will send you a tracking number via email. You can use this number to check the status of your package on our order tracking page.

Yes, we ship to various countries and regions. Please enter your address at checkout, and the system will automatically calculate the shipping cost.
Dragon Goods handles all customs duties, import taxes, and related fees on your behalf. You willnot incur additional charges upon delivery.

If your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with the shipping carrier to investigate and provide a solution.

If you need to change your shipping address, please contact us as soon as possible before the order is shipped. After shipping, address changes will not be possible.

Yes, we offer free economy shipping on domestic orders that meet a certain minimum purchase amount. Please check our website for specific details.

If your order has already shipped, we are unable to cancel it. You can return the package after delivery by following our return policy.

If you are not home, the carrier may attempt to deliver again or leave the package at a nearby pickup location, with a notice left at your address.

Yes, international orders may incur customs duties, taxes, or additional fees, which are the responsibility of the customer. We recommend checking with your local customs office for specific charges before placing your order.

Shipping during holidays may be delayed, but we will do our best to ensure your order arrives as quickly as possible. Please be aware of potential delays during holiday peak periods.

Once your international order has shipped, we will provide you with a tracking number via email. You can use this number to track your package on the carrier’s website globally.

Currently, we work with our partnered shipping carriers, and it is not possible to choose a specific carrier. However, we ensure that we use the most reliable and fastest shipping options.

Once your order has been shipped, the shipping method cannot be changed. Please carefully select the best shipping option during checkout.

For high-value items or upon request, we offer signature-required delivery to ensure the safe arrival of your package. Please choose this option at checkout or contact our customer service team.

Please first check the status of your package using the tracking number we provided. If the delay persists, contact our customer service team, and we will assist in contacting the shipping carrier and resolving the issue as soon as possible.

Yes, you can enter your work address as the shipping address during checkout, and we will deliver your order there.

At this time, we cannot guarantee delivery on a specific date or time. However, you can use the tracking feature to monitor the estimated delivery window.

If you are not satisfied with your purchase, please contact our customer service team within 30 days of receiving your package. We will provide you with a return authorization and return address.

Items must be in their original packaging and include all tags and accessories, and without obvious wear. Custom-made items are not eligible for returns.

If the return is due to our error (such as receiving the wrong item or a damaged product), we will cover the return shipping cost. Otherwise, you will be responsible for the return shipping fees.

Once we receive and inspect the returned item, refunds will be processed within 5-7 business days and credited back to your original payment method.

If you receive a defective item, please contact our customer service team immediately. We will offer you a replacement or refund.

If you received a gift purchased from our website, you can return the item. The refund will be credited to the original purchaser’s payment method, or we can offer you a store credit of equal value.

Once we receive and process your return, you will receive a confirmation email informing you of the status of your return.